Privacy Policy & Terms and Conditions

ACCEPTANCE OF TERMS THROUGH USE

By using this site, you signify your agreement to all terms, conditions, and notices contained or referenced herein. If you do not agree to these Terms of Use (“Terms”) please do not use this site.
Geniebags.com reserves the right to change these Terms, and your continued use of this Web site constitutes agreement to all such changes. Please check the Terms periodically for changes.

USES OF THIS WEB SITE

All right, title and interest in this Web site and any content contained herein is the exclusive property of Geniebags.com except as otherwise stated.

This Web site is intended for personal, non-commercial use.

Geniebags.com grants you a limited license to access and make personal use of this site. You may print, copy and download any information or portion of this Web site for your personal use only. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools without express written consent from Geniebags.com.

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, frame, create derivative works from, transfer, or otherwise use in any other way for commercial or public purposes in whole or in part any information, software, products or services obtained from this Web site, except for the purposes expressly provided herein, without Geniebags.com‘s prior written approval. You may not use any meta tags or any other “hidden text” utilizing Geniebags.com‘s name or trademarks without the express written consent of Geniebags.com. Any unauthorized use terminates the permission or license granted by Geniebags.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink(s) to the home page(s) of the Sites so long as the link does not portray Geniebags.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.

Unauthorized use of this Web site and or any Geniebags.com systems, including, but not limited to, unauthorized entry into Geniebags.com systems, misuse of passwords or misuse of any other information is strictly prohibited. You may not use this Web site in any manner that could damage, disable, overburden, or impair any Geniebags.com Sites or service or interfere with any other party’s use and enjoyment of any Geniebags.com Sites or service. You may not attempt to gain unauthorized access to any Geniebags.com Sites or service, computer systems or networks connected to any Geniebags.com Sites or service, through hacking, password mining or any other means. You agree that you will not engage in any activities related to this Web site that are contrary to applicable laws or regulations.

GenieBags.com.com sticks to tenet of “quality first, customer foremost”. We have a QA team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary. If you are not satisfied with your purchase, please take advantage of our cancellation policy and return policy.

Regarding to the problems not mentioned below, please email to support@GenieBags.com including an explanation and photographs stating the reason for your request.

Cancellation Policy

All of our products can be cancelled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order.

Once your order has been shipped, it can no longer be cancelled.

Cancellation before payment

  1. Contact support@GenieBags.com
  2. send copy of your order receipt with order number that you would like to cancel.
  3. Add “Delete this order” in the subject field and confirm that you want to cancel it.

Cancellation after payment

– Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
– Orders cancelled beyond 24 hours after payment confirmation will be eligible for partial refund consisting of full shipping cost and 50% of product purchase price.
– Once your order has been shipped, it can no longer be cancelled.

Attention

1. If the item you received is not exactly correct at our website described then you can e-mail to support@GenieBags.com to request a RETURN or EXCHANGE within 15 days

2. The written request must include the Order Number and the Item Code(s) to be returned, the reason for the return: refund or color exchange, and an explanation and photographs stating the reason.

3. Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). Please send the item back to the return address as soon as possible and then send us the tracking number.

4. All the return item(s) will go through inspections. We will reship the right one or process the refund when we confirm that the product has the problems you mentioned.

5. If you have any problem not stated above, please e-mail to support@GenieBags.com within 15 days from the delivered date, including an explanation and photographs stating the reason for your request.

Note:

1. Deviation of color may vary by monitor.

2. Returned items should be received unused, unwashed, unaltered; without any beverage or unordinary smell or perfume; with tags intact and attached; in original package.